The Value Interpreters Share

What motivates people to get up each day and go to work? Some would say great pay, flexible hours, or excellent benefits. Others might express a deep interest in providing a service that impacts [...]

New Survey Reveals Language and Culture Barriers for Hispanics

The Associated Press-NORC Center for Public Affairs Research recently surveyed nearly 500 Hispanic Adults in the U.S. on the important topic of communication in health care. While the survey [...]

Stoic or Expressive? Culture’s Part in Communication

“You learn something new every day” is one of my favorite sayings … because it is just so true. Last week, I stumbled across a reference to Geri-Ann Galanti’s Caring for Patients from Different [...]

What Happens in Vegas WON’T be Staying in Vegas! #HCCAci

In just one week’s time, I will be packing my bags and heading off to Las Vegas! But this time, what happens in Vegas won’t be staying there! Why? Because I will be bringing back a wealth of [...]

Five Minutes Can Put You at Risk!

“I only have to talk to the patient for five minutes we do not need the interpreter.”  In that five minutes you can put the patient, your facility and your career at risk. Five minutes Triage – [...]

I am only making $20 on this patient, I can’t afford an interpreter!

This is a phrase I hear from so many physicians as I work with them on the importance of having an interpreter for a Limited English Proficient (LEP) patient.  It is a tough pill to swallow for a [...]

December Interpreter Spotlight

This month’s interpreter spotlight shines on Ramadan Al-Haddad! Ramadan has been an Arabic interpreter for more than 10 years, and has worked with Vocalink for over 7 years.  He does [...]

Newsflash: One more certified interpreter!

Vocalink is so very proud to announce that one of our prominent linguists, Jorge Crespo, has successfully passed the Certified Healthcare Interpreter exam for the State of Ohio! The certifying [...]