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Have you ever called your credit card or insurance company and spoken to an international English speaker from another part of the world? In this case, the company has likely outsourced its call [...]

In our last blog, we discussed a recent court decision that found an employer’s anti-harassment workplace policy was “defective or dysfunctional” because a Spanish-speaking foreman (aka, a [...]

Millions of dollars? Your reputation? Your business? A life? In the world of multilingual and multicultural communication, a single word can make the difference between success and failure, [...]