The Right to Remain Silent in Any Language

You Have the Right To Remain Silent Anyone familiar with America police drama TV shows, movies, or books knows these famous lines:   You have the right to remain silent. Anything you say can [...]

Court Finds Untranslated Employment Policy “Defective or Dysfunctional”

In the era of #MeToo, employers must carefully craft and enforce policies prohibiting sexual harassment and discrimination in the workplace. It’s not only the right thing to do, but it’s also a [...]

Multilingual Means Better Business for Pharmacies

The Internet is, perhaps, the most powerful tool in the world. It even has the power to get people to take their prescription medications! For pharmacies, ensuring “patient adherence” [...]

Stoic or Expressive? Culture’s Part in Communication

“You learn something new every day” is one of my favorite sayings … because it is just so true. Last week, I stumbled across a reference to Geri-Ann Galanti’s Caring for Patients from Different [...]

Global Communications with Vialink: Video Remote Interpreting

See the power of real global communication! Today, overcoming the language and communication barriers to international commerce is the key to global market success. Vocalink, a leading [...]

New ACA Non-Discrimination Rules

July 18th is coming! Are you ready? On July 18, 2016, the long-awaited final rule implementing Section 1557 of the Affordable Care Act (ACA): Nondiscrimination in Health Programs and Activities [...]

What Happens in Vegas WON’T be Staying in Vegas! #HCCAci

In just one week’s time, I will be packing my bags and heading off to Las Vegas! But this time, what happens in Vegas won’t be staying there! Why? Because I will be bringing back a wealth of [...]

“Win” For Hospital and Doctor in ADA Case Brought by Deaf Patient

Collins v. Dartmouth-Hitchcock Medical Center Part II – Tips for Avoiding “Win = Loss” Cases In my last blog, I discussed the Collins v. Dartmouth-Hitchcock Medical Center decision. In that case, [...]

I am only making $20 on this patient, I can’t afford an interpreter!

This is a phrase I hear from so many physicians as I work with them on the importance of having an interpreter for a Limited English Proficient (LEP) patient.  It is a tough pill to swallow for a [...]