Tips for Working with an Interpreter
We recently reviewed why it is important to use a professional interpreter to ensure effective communication with Limited-English-Proficient (LEP) individuals, whether they’re your patient, [...]
The Right to Remain Silent in Any Language
You Have the Right To Remain Silent Anyone familiar with America police drama TV shows, movies, or books knows these famous lines: You have the right to remain silent. Anything you say can [...]
Court Finds Untranslated Employment Policy “Defective or Dysfunctional”
In the era of #MeToo, employers must carefully craft and enforce policies prohibiting sexual harassment and discrimination in the workplace. It’s not only the right thing to do, but it’s also a [...]
Multilingual Means Better Business for Pharmacies
The Internet is, perhaps, the most powerful tool in the world. It even has the power to get people to take their prescription medications! For pharmacies, ensuring “patient adherence” [...]
Stoic or Expressive? Culture’s Part in Communication
“You learn something new every day” is one of my favorite sayings … because it is just so true. Last week, I stumbled across a reference to Geri-Ann Galanti’s Caring for Patients from Different [...]
New ACA Non-Discrimination Rules
July 18th is coming! Are you ready? On July 18, 2016, the long-awaited final rule implementing Section 1557 of the Affordable Care Act (ACA): Nondiscrimination in Health Programs and Activities [...]
“Win” For Hospital and Doctor in ADA Case Brought by Deaf Patient
Collins v. Dartmouth-Hitchcock Medical Center Part II – Tips for Avoiding “Win = Loss” Cases In my last blog, I discussed the Collins v. Dartmouth-Hitchcock Medical Center decision. In that case, [...]
