Court Decision: No “Absolute Right” to Waive Interpreting

We spend a lot of time talking about the circumstances under which organizations must provide interpreting services to their customers, patients, employees, and/or the public. But what about the [...]

Overcoming Low Cognitive Academic Language Proficiency

It’s December and high school students across Ohio are taking “end-of-course exams.” These exams are one of the ways students can earn the “graduation points” they need to graduate with a high [...]

A Win-Win: Engage Your Multilingual Workforce and Manage Risk

In our last blog, we discussed a recent court decision that found an employer’s anti-harassment workplace policy was “defective or dysfunctional” because a Spanish-speaking foreman (aka, a [...]

Court Finds Untranslated Employment Policy “Defective or Dysfunctional”

In the era of #MeToo, employers must carefully craft and enforce policies prohibiting sexual harassment and discrimination in the workplace. It’s not only the right thing to do, but it’s also a [...]

New Survey Reveals Language and Culture Barriers for Hispanics

The Associated Press-NORC Center for Public Affairs Research recently surveyed nearly 500 Hispanic Adults in the U.S. on the important topic of communication in health care. While the survey [...]

A Whole New World

A Whole New World Most of us know the story of the Wizard of Oz, whether from Frank Baum’s classic book or the iconic 1939 movie starring Judy Garland as Dorothy, the young girl that was [...]

The Necessary Beauty of Body Language

In September of 2016, I embarked on the Camino de Santiago – a pilgrimage through the hills and cities of Spain. I only had two weeks’ vacation, so I started in Ponferrada with plans to end in [...]