Down the Interpreting Rabbit Hole

The Joint Commission’s vision is for all people to experience the safest, highest quality, best-value healthcare. Of course, effective communication from registration through after-care [...]

Reducing Stress with Medical Emergency Interpreting

Let’s face it. Going to the hospital is not something that anyone does for fun. It’s called an “emergency” department for a reason. Now, for a moment, add to the chaos of an emergency [...]

When Understanding Culture Is Key

While reading the book, “Caring for Patients from Different Cultures” by Geri-Ann Galanti, I came across a pretty interesting case. Marietta,* a nurse from the Philippines, was asked to cover for [...]

“Win” For Hospital and Doctor in ADA Case Brought by Deaf Patient

Collins v. Dartmouth-Hitchcock Medical Center Part II – Tips for Avoiding “Win = Loss” Cases In my last blog, I discussed the Collins v. Dartmouth-Hitchcock Medical Center decision. In that case, [...]