Language interpreting and translation are fundamental for caring for Limited English Proficient Patients. But creating a truly positive experience for your LEP patients and their loved ones takes more than just language assistance.
In a recent article for Strategic Healthcare Marketing magazine, Vocalink Global’s in-house Compliance Counsel reviewed two factors beyond interpreting and translation that significantly impact patient experience for LEP populations:
- Staff Cultural Competence
- Wayfaring and Signage
Click here to read the full article.
The importance of cultural competence, of course, goes beyond the healthcare setting. In the workplace, both supervisors and coworkers benefit from training on the different cultures within their team. Engaging a multicultural workforce not only increases productivity, but instills a sense of belonging that turns every single employee into an advocate. Vocalink Global’s The InsideOut solution focuses on the power of engaging a multilingual and multicultural workforce.
Likewise, large hospital complexes aren’t the only places that can be difficult to navigate. Government buildings, retail shops, manufacturing plants, sports stadiums … just about any large building or campus with multiple facilities might need wayfaring and signage solutions to help LEP individuals find their way.
So, whether you are in healthcare, manufacturing, public service, IT, marketing, communications, insurance or any other business, remember to consider all the ways to engage with and create positive experiences for the LEP individuals with whom you interact. Need some help to get that done? Connect with us today!
