Personalized Experiences Foster Positive Experiences
The future of healthcare revolves around creating positive experiences for healthcare consumers. Today, more than ever, patients are consumers. They research options online, shop for quality of care at reasonable costs, and leave reviews. To earn healthcare consumer loyalty, you must focus on patient experience. Communication – keeping your patients engaged and involved in their own health outcomes – is key to fostering positive patient experience. For your diverse populations, this means ensuring access to information in a way that respects language and culture.
Creating a Dialogue
Diverse patient populations interact with your staff on many levels. From reception through treatment and aftercare, your dialogue with your patients and their advocates and caregivers paves the pathway to wellness. This dialogue occurs in and out of the treatment room. Communication happens:
- In-person: at check-in, with the medical staff, in the testing lab, with the finance office, at check-out, and more.
- Over-the-phone: to schedule, reschedule and cancel appointments, answer questions, provide test results, arrange payment, and beyond.
- Electronically: through email and text and patient portals to gather information, schedule, reschedule and cancel appointments, deliver test results, answer questions, provide education, and handle billing.
- Online: through your website to offer information about your staff, locations, and services, and to provide patient education through documents, videos, and more.
- On paper: for direct communication by mail, for patient education through informational pamphlets and brochures, for individualized instruction on preventative care, treatments, and procedures, to provide legal notices, and to get informed consent.
Confidentiality and Security
Creating a dialogue with your diverse patient population comes with the added challenge of ensuring confidentiality. The Health Insurance Portability and Accountability Act (HIPAA) and its related statutes and regulations bind you to maintain the privacy and security of your patients’ Protected Health Information (PHI). This means ensuring secured storage for medical records stored on paper or electronically, as well as secured communication channels. If you host medical tourists, you have the added pressure of complying with the General Data Protection Regulations (GDPR). The GDPR regulates the use and storage of personal data about individuals located in the European Union (EU). For medical tourism, collecting data such as medical records prior to the medical tourist’s trip to the U.S. falls within the purview of the GDPR.
Language Solutions for Healthcare Facilities
Vocalink Global is your language solutions partner. From compliance-trained linguists to HIPAA- and GDPR-compliant systems, we supply the tools and resources you need to effectively communicate with your diverse patient population.
The LanguageDepartment Staffing a language department within a healthcare facility requires a unique combination of skilled managers with both healthcare and language services expertise. Let Vocalink Global put its global capacity to work for you as your “in-house/outsourced” Language Department. Learn more >
Medical Interpreting When it comes to health and wellness, precise communication is everything. With Vocalink Global, our clients never need to worry about language getting in the way of patient care. Learn more >
Medical Translation Being understood takes on a heightened level of urgency when health, safety, and security hinge on the accuracy of translated content. We employ the highest standards of care when translating medical content, which is why industry leaders trust us with their materials, and maintain a strict focus on the sensitive nature of the materials we work with. As a result, we deliver best practices and comply with regulatory requirements and clinical protocols. Learn more >
Healthcare Language Efficiency Audit LingoStats360 is an innovative audit program that uses hard data to help healthcare providers improve compliance and use their resources more efficiently to make professional language services available to Limited English Proficient (LEP) patients. Learn more >