Instant Live Remote Interpreting

Over-the-Phone Interpreting (OPI) and Video Remote Interpreting (VRI) at Your Fingertips

People often assume that on-site interpreters are the only way to go, but that is far from true.  Sometimes, it is more efficient and more effective to rely on the immediacy of a phone call or instant video. Some reasons to consider live remote interpreting include:

  • Subject matter is straightforward and mutual understanding is critical
  • You’re already in the moment and time is of the essence
  • Any time delay would create a compliance or satisfaction issue
  • The alternative is going without an interpreter because of time or financial constraints

Vocalink Global offers live remote interpreting any time, any day, anywhere through Over-the-Phone Interpreting (OPI) and Video Remote Interpreting (VRI), and can combine those services with onsite interpretation for a more comprehensive program. For on-demand services in instant remote interpreting, see below. When you are ready to evaluate your overall processes, we will work with you to develop procedures and policies that fit your needs and answer all of your questions. Contact us to start that discussion today.

Over-the-Phone Interpreting (OPI)

Vocalink Global trained, qualified, professional, certified interpreters, with a portfolio of more than 275 languages, are just a phone call away. Access to OPI is quick and easy. Once your account is established, simply call our toll-free number, enter your access code, and follow the prompts to request an interpreter. We will provide a skilled linguist who is a subject matter expert in the topic at hand to ensure accuracy in the interpreting solution. There are no minimum fees to use our over-the-phone interpreting. New to over the phone interpreting?  Visit our FAQs page or consult our over-the-phone interpreting quick facts.

Video Remote Interpreting (VRI) with Vialink™

There are many cases in which live remote interpreting is necessary, but a phone call is not sufficient. This is  often true for our clients conducting conferences, business meetings, medical appointments, or legal interactions. In these cases, VRI can be the ideal solution, and add value in the process. With Vialink™, Vocalink Global’s video remote interpreting solution, clients can visually connect, communicate, and interact with their customers using any device that has Internet access and a webcam. Vialink is a cost-effective approach for offering a more personal interpreting experience, and it expands access for situations that require nonverbal visual cues. Completely accessible through our secure online platform with a click of the button, Vialink™ gives clients 24/7 access to qualified, trained, professional interpreters from virtually anywhere in the world, providing them with maximum flexibility to meet the needs of their customers.

More on Vialink™

Vialink™ combines a secure video conference call with a skilled remote interpreter using a high-speed Internet connection. The interpreters are typically located in call centers and office locations, and appear on the tablet or monitor to provide interpretation. This state-of-the-art technology platform allows for seamless communications between our clients and their customers. Vialink™ is particularly effective for healthcare providers who need to bridge a language gap. Our certified medical interpreters are trained to recognize and employ culturally appropriate nonverbal visual cues to help healthcare providers better instill trust in and meet the needs of their patients. Vialink™ is encrypted, HIPAA-compliant, and affordable to operate. Its benefits include visual-interactive, on-demand communication, reduced travel and waiting times, cultural sensitivity, enhanced productivity and expert customer support.

Want to learn more about video interpreting? Review our video remote interpreting quick facts, read our video remote interpreting FAQs, or call our office today.