Instant Live Video Interpreting
VRI: Interpreting at the Click of Your Mouse
The word “interpreting” often conjures up the image of a professional interpreter working face-to-face with clients to facilitate communication. Modern technology offers new solutions that can be more efficient and more effective. Video Remote Interpreting (VRI) is an instant, live interpreting solution using video conference technology. VRI combines the interactivity and personal touch of on-site interpreting, with the speed and language availability of over-the-phone interpreting.
Video Remote Interpreting (VRI) with Vialink
When interpreting is needed, but a phone call just won’t fit the bill, VRI is the go-to solution. VRI lets you bring together speakers of different languages in:
- Business meetings,
- Medical appointments,
- Legal interactions, and more.
With Vialink, Vocalink Global’s VRI solution, clients visually connect, communicate, and interact with their customers using equipment they already own. VRI is available on any device that has Internet access, a webcam, a microphone, and speakers.
Vialink is a cost-effective approach for offering a more personal interpreting experience, and it expands access for situations that require nonverbal visual cues. Completely accessible through our secure online platform with a click of the mouse, Vialink gives clients 24/7 access to interpreting solutions. Vialink staffs qualified, trained, professional interpreters from virtually anywhere in the world, in more than 50 languages, providing maximum flexibility.
How Vialink Works
Vialink combines a secure video conference call with a skilled remote interpreter using a high-speed Internet connection. Interpreters are typically located in call centers and office locations, and appear on the tablet or monitor to provide interpretation. This state-of-the-art technology allows for seamless communication between our clients and their customers. Vialink is particularly effective for healthcare providers to bridge a language gap. Our professional medical interpreters are trained to recognize and employ culturally appropriate nonverbal visual cues to help healthcare providers better instill trust and meet the needs of their patients.
Vialink is encrypted, HIPAA-compliant, and affordable to operate. Its benefits include:
- Visual-interactivity, encompassing all verbal and non-verbal communication,
- On-demand connectivity – no need to schedule for most languages,
- Broad availability of linguistic talent both in the U.S. and around the world, and
- Cultural sensitivity, including camera positioning options to protect modesty in medical settings.