Language Access Compliance in Healthcare
Effective Communication for Legal Compliance
The Joint Commission believes that “effective communication is critical to the successful delivery of healthcare services,” requiring health systems, hospitals, clinics, and physicians’ groups to provide language solutions for limited English proficient (“LEP”), deaf and hard-of-hearing patients and caregivers. Section 1557 of the Affordable Care Act builds on this standard, and combined with Title VI of the Civil Rights Act, the Americans with Disabilities Act, and a host of other laws and regulations, the bottom line is clear: healthcare providers must offer meaningful language access solutions that include interpreting and translation to comply with the law.
Healthcare providers also face the added challenge of ensuring confidentiality of patient protected health information (PHI) to comply with the Health Insurance Portability and Accountability Act (HIPAA). Medical interpreters, by the nature of the service they provide, learn PHI about patients in every appointment. And online tools like video remote interpreting platforms and interpreting scheduling and management systems must be secure to protect PHI.
Your Compliance Partner
Vocalink Global is your language access compliance partner. From compliance-trained linguists to HIPAA-compliant systems, we supply the tools and resources you need to effectively communicate with your patients every day.
Being understood takes on a heightened level of urgency when health, safety, and security hinge on the accuracy of translated content. We employ the highest standards of care when translating medical content, which is why industry leaders trust us with their materials and maintain a strict focus on the sensitive nature of the materials we work with. As a result, we deliver best practices and comply with regulatory requirements and clinical protocols. Learn more >
When it comes to health and wellness, precise communication is everything. With Vocalink Global, our clients never need to worry about language getting in the way of patient care. Learn more >
Healthcare Language Efficiency Audit
LingoStats360 is an innovative audit program that uses hard data to help healthcare providers improve compliance and use their resources more efficiently to make professional language services available to Limited English Proficient (LEP) patients. Learn more >