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Speaking of Language

Our team has a lot to say on the subject of language, along with the people, processes and technologies that surround it. Our thoughts are collected here, with frequent additions to keep the conversation fresh. Check back often for new posts, and Contact Us with any questions or topic ideas. Posts are displayed by date with the most recent first. To narrow down by topic, please use the categories to the right.

Healthcare Industry
Guest Blog: Federal Exclusion
We at Vocalink Global are happy to introduce a guest blogger. Jon McCollum is the founder of Verify Comply, the federal and state exclusion
An Ounce of Prevention is Worth a Pound of Government-Enforced Cure
The U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) is charged with the investigation of complaints
“Win” For Hospital and Doctor in ADA Case Brought by Deaf Patient
Collins v. Dartmouth-Hitchcock Medical Center Part II – Tips for Avoiding “Win = Loss” Cases In my last blog, I
Interpreting vs. Translation
Many people are confused about the difference between Translations and Interpreting, I know I was. When we look at linguistics
How Can a Smart Phone Lead to HIPAA Compliance?
Vocalink uses a sophisticated - but easy-to-use - electronic system for interpreters checking-in and checking-out of interpreting appointments. This system,
We’d like an order of two localizations with cream & sugar…
I cannot count how many localization orders or quote requests have been received with just two questions: “how much is the cost?”, and “when
Newsflash: Interpreting Jobs Event!
This June, Vocalink is organizing two Open Job Interview events dedicated to those seeking a career as interpreters. Vocalink professionals
Newsflash: Second Class Community Interpreter Training
On April 19th, Vocalink starts another The Community Interpreter training (TCI) in Cincinnati. Led by our certified trainer, Fern Leland.
Certified Medical Interpreter (CMI). More than just 3 letters
On Thursday, February 23rd, a number of press releases announced that one of the two certifying bodies of medical interpreters in the
How to make customer service hold for you? There's an app for that!
I am a student of the science of customer service. Since I was a kid I have been intrigued by
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